Customer Feedback System

Customers are everything to your business and to keep them happy is the biggest challenge. Customer feedback software enables you to improve and measure customer satisfaction. The software also assists you in acknowledging the customers which are not happy from your services by taking their valuable feedback. This will also help you in knowing the platforms where improvement is required.

Features & Benefits

  • User-Definable Questionnaire
  • Multiple-Choice
  • Text / Numeric Field
  • Conditional Question Jumping
  • ... and more
  • Online & Offline Data Collection
  • Accessibility via LAN, WAN & Internet
  • Real-Time Analytics & Actions
  • Centralized Reporting
  • Live Dashboard
  • Pre-defined Actions:
  • Message to Supervisors / Managers
  • Immediate Alerts on Poor Service
  • Scheduled Email-Reports Generation
  • Integrated with EaZy-Q®(Can be used as Independent as well as Inte-Linked System - Auto)


Smart Matrix UAE

Unit # 705, Al-Qusais Plaza, Al Qusais 2,
P.O. Box 85700,Dubai,

Tel: +971-4-2516295
Fax: +971-4-2516474

Contact Us