Customer Feedback System

In order to remain a strong competitor, you’ve got to keep your customers happy. Customer feedback software can help you measure and improve customer satisfaction, identity unhappy customers, reduce churn and get valuable insight from customers as to how you can improve your product or service.

Features & Benefits

  • User-Definable Questionnaire
  • Multiple-Choice
  • Text / Numeric Field
  • Conditional Question Jumping
  • ... and more
  • Online & Offline Data Collection
  • Accessibility via LAN, WAN & Internet
  • Real-Time Analytics & Actions
  • Centralized Reporting
  • Live Dashboard
  • Pre-defined Actions:
  • Message to Supervisors / Managers
  • Immediate Alerts on Poor Service
  • Scheduled Email-Reports Generation
  • Integrated with EaZy-Q®(Can be used as Independent as well as Inte-Linked System - Auto)


Smart Matrix UAE

Unit # 705, Al-Qusais Plaza, Al Qusais 2,
P.O. Box 85700,Dubai,

Tel: +971-4-2516295
Fax: +971-4-2516474

Contact Us